Refund Policy

Introduction
At TangleCraft.com, we aim for customer satisfaction. This Refund Policy explains how refunds, returns, and exchanges work.

Eligibility for Returns
Items may be returned within 30 days of delivery if:

• They are unused and in original packaging.

• Proof of purchase is provided.

Non-Returnable Items

• Custom or personalized products.

• Gift cards.

• Digital downloads.

• Clearance items marked final sale.

Return Process

1. Contact support@TangleCraft.com with your order number.

2. We will provide return instructions and address.

3. Ship the product back securely.

4. Once received, we’ll process your refund or exchange.

Refunds

• Approved refunds are issued to the original payment method.

• Processing time: 5–10 business days.

Exchanges
We offer exchanges for defective or damaged items. Contact us within 7 days of receiving the product.

Shipping Costs

• Customer pays for return shipping unless product is defective.

• Shipping costs are non-refundable.

Late or Missing Refunds
If your refund hasn’t arrived:

• Check your bank account again.

• Contact your credit card company or bank.

• Then contact support@TangleCraft.com if unresolved.

Damaged or Defective Items
If your order arrives damaged, send photos to support@TangleCraft.com for resolution.

Custom Orders
Custom artwork or craft kits are non-refundable due to their unique nature.

Right to Refuse Returns
We reserve the right to refuse returns if items show signs of use or damage not caused by us.

Policy Updates
This Refund Policy may be updated occasionally.